About Us


About Us - Waterloo Wireless is a leading internet service provider in southwestern Ontario, providing rural communities and businesses with reliable high-speed internet services since 2005. Prior to 2017, the wireless internet services were provided by Megawire Inc. and later transitioned to Waterloo Wireless before incorporating as Waterloo Wireless Inc. Regardless of name, we are still the same great team – with some new faces – that make us better than ever! We connect where service is lacking and we make sure you are well taken care of, always! Although our focus is primarily in rural areas, we provide business and residential services in other areas as well.

We came, we saw a need, we fulfilled it!

Out in the rural areas in southwestern Ontario, we felt that businesses and residences were not being served by the large internet service provider and telecommunication companies. In today’s world that relies heavily on the internet, we took charge and became a provider of strong, reliable internet for these rural areas.

Waterloo Wireless has an extensive network of towers to provide high-speed internet to everyone living in these communities and beyond. Since starting as Megawire in 2005, we have been one of the leading internet service providers, and have grown to cover more areas, offering higher internet speeds and more reliability. Having connectivity issues due to bad internet signals is a thing of the past thanks to us. Now, everyone can utilize our internet services to stream, connect and communicate with the world along with exploring and enjoying greater possibilities.

Extraordinary Local Customer Service

There are plenty of qualities that set us apart from our competitors. In addition to a steady delivery of reliable internet services, we offer exceptional customer support to assist you with all your needs. Have a question? Need help with something? Get in touch with any of our trained, courteous and extremely helpful local Technical Support representatives who will ensure you’re attended to promptly with solutions to optimize your service. Everyone at Waterloo Wireless works on site at our office in Kitchener, and can be reached through:

What Sets Us Apart?

Reliable, High-Speed Internet

Our services are far-reaching and of high quality. We know what happens when there are speed or consistency issues with internet services, so we make sure that we provide reliable, high-speed internet at all times. Waterloo Wireless currently served thousands of customers and have since starting as Megawire in 2005, and we are proud to say that the vast majority of them are happy and satisfied with our services.

An Efficient Online Customer Portal

We have a very functional online customer portal that allows you to:

  • Access your account information anywhere and at any time – both on the web and on your mobile phone
  • View internet usage anytime
  • View and pay invoices quickly and easily

This portal not only makes your account more accessible but serves us at the same time by making account management much more efficient. Everything is organized and orderly, so you never have to worry about delays in any of our services.

A Reliable Business Partner

Reliable, High-Speed Internet

The Waterloo Wireless network is intricately structured to provide your business with a quality internet connection to help you achieve the growth you desire. We offer you a range of business solutions that can be customized to complement your business type.

Businesses need reliable, secure, high-speed internet, which is not always available in many industrial areas that have to survive on slow DSL connections. Waterloo Wireless provides the solution to this problem by offering extensive coverage that enables your business to get as much bandwidth as you need. With us, you can get a tailor-made package that aligns with your specific needs. We also offer redundancy and back-up connections to your existing internet provider to help you maximize your uptime and not have to deal with any downtime.

Have questions? View our Frequently Asked Questions page or contact us.
Want to speak with one of our representatives? Call 1-888-405-8946 or leave us a message here and we will get in touch with you soon!
Fast Internet
Waterloo Wireless provides high speed internet that gives you the freedom to game, watch videos, and any other day to day internet use.
Customer Service is very important to us at Waterloo Wireless. If you have any questions or concerns with your internet connection you can easily get in touch with our support staff by selecting HERE.
Waterloo Wireless services most areas of Southwestern Ontario. Submit a site survey today to confirm service availability.