FAQs

/FAQs
FAQs 2019-01-30T19:13:10+00:00

This is the most commonly asked question. Our basic residential service is approximately 30 times faster than dial-up. You will be able to receive most emails instantly. Surfing the internet will be instant.

Waterloo Wireless Strives to keep our Network Secure, Banking and other Encrypted services work with ease over our network

For the most part, Wireless Terrestrial Microwave Internet Is not effected by weather, however in extreme cases of electrical storms or severe winds, service can be diminished.

Waterloo Wireless does not hold any of their basic clients at this time to any term contracts. Waterloo Wireless bills on a quarterly basis in which is our contract.

Waterloo Wireless phone support is available Monday – Thursday 8:30am – 8pm, Friday 8:30am – 5pm and Sunday 9am – 5pm. Email support response is within 24 hours.

Waterloo Wireless does not charge for site surveys at the preset time. Site surveys are normally completed within 72 hours.

If your service goes out please contact customer support at 1-888-405-8946 during business hours. Our service rep will try and diagnose the problem and remedy the issue over the phone. If it is determined that there is a problem at the premises, techs will be dispatched.

With all residential Wireless Internet Packages we include 10 email addresses.

Absolutely! Our Hardware supports all manufacturers routers that are currently on the market.

Go to portal.waterloowireless.com. Enter your login and password. You can call or email [email protected] if you do not have this information yet.

Then after logging in, on the left side click Finance

Click on “Invoices” to view or pay your invoice.

To pay, locate current unpaid invoice and click the Credit Card symbol.

A new window should popup saying;

Payment is due on receipt but there is a 30-Day interest free grace period. Your invoice will be charged interest after the end of an unpaid cycle.

We offer:

  1. Online credit card payments through our portal: portal.waterloowireless.com with your login information.
  2. Credit card over the phone by calling us at 519-648-9993. We can also set up a recurring preauthorized payment schedule over the phone for you.
  3. You can make a payment through your bank to the payee Megawire.
  4. You can pay by cheque which can be mailed to: 235 Ardelt Avenue, Kitchener, Ontario, N2C 2M3. You may also pay cash, cheque, credit card and debit (only ones with an expiry date) in person at our office during business hours.

Please visit the link https://www.waterloowireless.com/cancellation-procedure/ for additional information on cancelling your service.