If you want unlimited internet with fast speeds, you’ll want Waterloo Wireless – for streaming services, playing games or using the internet for regular browsing. We have packages available based on your usage to best suit your needs – with no contracts or hidden fees. *
* Special promotions may require a contract and are excluded from regular services
Please perform the following steps if your internet stops working:
To bypass the router, you will need a laptop/desktop near the router that has an ethernet port. Most Apple laptops do not have an ethernet port.
Please do the following:
We use two types of PoE devices: Y-splitter and PoE black device
Waterloo Wireless is one of the major internet service providers for South Western Ontario, providing wireless internet services to rural communities and the countryside. We also offer fibre, cable and DSL connections where available. Please reach out to our support team to enquire further.
Yes, you can use the internet connection for streaming Netflix. According to Netflix, here is the internet speed you’ll need for downloads:
Unless you become a customer during a promotional period that requires a long-term commitment (i.e. 1 or 2 years), Waterloo Wireless does not bind you to a contract.
All our internet plans are listed on our main page: https://www.waterloowireless.com.
The geographical area is a deciding factor for what speeds can be pushed to a particular location. Please note that the HighSpeed 25 package is only available in select areas.
We provide unlimited data services with no cap on the connection.
Several payment options are available:
Yes, you may use your existing router. We recommend using a modem not older than 3 years.
You can get a standard residential wireless router from Staples, Best Buy, etc. The most popular modems are TP-Link, D-Link and NETGEAR.
The most common reason for the internet being slow is that the connection is “maxing out” on the speeds.
If all of your available bandwidth is being used up, processes will slow down. For example, you have a 5Mb HighSpeed Package:
These types of situations can be mitigated by setting speed limits inside your router for each device in your home. Not all routers have these settings available. If you need help, please refer to the manual for your home router.
Please visit http://www.speedtest.net. The most reliable way to perform a speed test is by connecting a single PC to the PoE device that powers your antenna. This eliminates your internal network setup or other users/devices in your home from limiting your speed.
Many different external factors can affect your wireless internet connection; for example:
Yes, you may connect multiple devices to the internet at the same time. However, if all the devices are online and in use simultaneously this may cause a slow down.
Yes, your connection can be assigned a static IP for a minimal monthly cost.